The Promotion of Access to Information Act 2 of 2000 (“PAIA”) gives effect to the constitutional right of access to any information held by the state and any information that is held by another person and that is required for the exercise or protection of any rights.

PAIA sets out the requisite procedures associated with any such requests for information. In terms of PAIA, where a request for information is made to a body, there is an obligation to provide the information, except where PAIA, expressly provides that the information may not be released.

PAIA balances the interests of Requester of information, as well as those of private entities needing to protect trade secrets and confidential information.

The purpose of this Manual is to:
a) detail the procedure that a Requester for information is required to follow and the manner in which a Request for Access shall be facilitated by Tutela Consulting; and
b) to detail the purpose for which personal information may be processed, a description of categories of Data Subjects for whom Tutela Consulting processes personal information, as well as the categories of personal information relating to such Data Subjects, and the recipients to whom personal information may be supplied.